Return Policy

Returns

Email us at Support@Supplyline.com to initiate a return

Supplyline works with each seller to ensure a certain minimum standard for returns and provide you with a consistent experience.The baseline for standard returns include:

• 30-day window: Sellers will generally permit the Buyer to return unused and undamaged goods within 30 days from the delivery date of the shipment
• RMA Validation: The Buyer must obtain and include in the return shipment a return merchandise authorization (RMA) number from the seller.
• Original condition: Products must be in resalable condition—unopened, with all original packaging, labels, seals, and accessories intact

Exceptions vary by product, category, and seller.

Exceptions

Exceptions may exist for:

• Manufacturer restock fees: Costs incurred for restocking fees designated by the manufacturer may be passed along to the buyer
• Non-standard and engineered products: Certain non-stock configurations and customized products may be designated as non cancelable - non returnable (NC-NR) and not be eligible for return
• Final Sale Items: Discounted sales of discontinued products, items with limited shelf life, and "final sale" items may not be eligible for return
• Bad faith: Repetitive or abusive returns from the same customer

Refunds

Refunds are typically issued to the original payment method within 3 business days of receiving and inspecting the return. At Supplyline's discretion, refunds may be issued as store credit, particularly in cases involving:

• Opened or repackaged items
• Large-volume, high-value, or special-accommodation orders
• Returns beyond 30 days but within 45 days of delivery

Upon receipt of the returned goods, the seller may confirm the product's condition matches that of the return policy and stated reason for return.

Upon confirmation, your refund is processed.