By accessing or using the Supplyline Industrial LLC website (supplyline.com) or any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Services. As used in these Terms, "Supplyline," "we," "us," and "our" refer to Supplyline Industrial LLC and its subsidiaries and affiliates. "You" and "Customer" refer to any individual or entity accessing or using the Services. We may modify these Terms at any time by posting the revised version on our website. Changes take effect immediately upon posting. Your continued use of the Services after changes are posted constitutes acceptance. We encourage you to review these Terms periodically.
Supplyline is an online retailer of water treatment equipment, chemical metering pumps, controllers, flow meters, instrumentation, and related products and accessories. We source products from authorized manufacturer and distributor partners and sell them directly to customers through our website. Supplyline is the seller of record for all transactions placed on supplyline.com. Products may ship directly from our distributor or manufacturer partners. Regardless of fulfillment origin, your contractual relationship for purchases is with Supplyline.
You may browse the website without an account. Certain features — including placing orders, viewing order history, and accessing support — may require you to create an account. When creating an account, you agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at support@supplyline.com if you suspect unauthorized access. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.
All orders placed through the website are subject to acceptance by Supplyline. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraud. Prices displayed on the website are in U.S. dollars and are subject to change without notice. While we make every effort to ensure pricing accuracy, errors may occur. If a product's correct price is higher than the listed price, we will contact you before processing the order. If a product's correct price is lower, we will charge the lower amount. Applicable sales tax will be calculated and added at checkout based on the shipping destination and current tax regulations.
Payment is due at the time of purchase unless Supplyline has extended credit terms to you in writing. Accepted payment methods include credit cards, debit cards, ACH, and wire transfers as indicated at checkout. For customers with approved credit accounts, payment terms are Net 30 from the invoice date unless otherwise specified in your credit agreement. Late payments are subject to a finance charge of 1.5% per month (18% per annum) on the unpaid balance, or the maximum rate permitted by law, whichever is less. You are responsible for all costs of collection, including reasonable attorneys' fees, in the event of non-payment.
Supplyline ships to addresses within the United States. International shipping may be available on a case-by-case basis; contact us for details. Shipping costs, methods, and estimated delivery times are provided at checkout. While we make every effort to meet estimated delivery dates, they are not guaranteed. Supplyline is not liable for delays caused by carriers, weather, customs, or other events beyond our control. Title and Risk of Loss. Title and risk of loss pass to you upon delivery to the carrier (FOB Origin). You are responsible for filing claims with the carrier for loss or damage during transit, though Supplyline will assist you in the claims process. Inspection. You must inspect all shipments upon receipt. Damage, shortages, or discrepancies must be reported to Supplyline within five (5) business days of delivery. Failure to report within this period may limit our ability to process a claim. Do not discard damaged products or packaging — retain them for carrier inspection and photograph the damage. Non-Receipt. If you do not receive a shipment within the estimated delivery window, notify us within ten (10) business days of the expected delivery date. Late notification may limit our ability to file a carrier claim on your behalf.
Our complete Return Policy is available at supplyline.com/return-policy and is incorporated into these Terms by reference. In summary: we offer a 30-day return window for eligible products in original, unused condition. Many standard stock items qualify for free returns with no restocking fee; other products may be subject to a restocking fee based on product type and manufacturer terms. Customers are responsible for return shipping costs. Special orders and custom-configured products are non-cancelable and non-returnable. See the Return Policy page for full details, including the process for initiating a return, exceptions, and refund procedures.
Products sold by Supplyline carry the manufacturer's standard warranty. Supplyline passes through all applicable manufacturer warranties to the Customer. Warranty terms vary by manufacturer, product line, and product type. Typical warranty coverage from our primary manufacturers includes: Chemical metering pumps and controllers: two (2) years from date of purchase, warranted against defects in materials and workmanship. Roytronic A and AD series pumps: three (3) years from date of purchase. Flow measurement instruments: two (2) years from date of purchase. Instruments with moving parts (paddlewheels, meter movements, etc.): one (1) year from date of purchase. Exclusions. Warranties do not cover: wetted parts and consumables (seals, O-rings, diaphragms, tubing); damage from misuse, improper installation, or chemical incompatibility; normal wear and tear; or damage caused by failure to follow manufacturer operating instructions. Warranty Claims. To initiate a warranty claim, contact us at support@supplyline.com with your order number, product details, and a description of the defect. We will coordinate with the manufacturer on your behalf. DISCLAIMER. EXCEPT FOR THE MANUFACTURER WARRANTIES PASSED THROUGH ABOVE, SUPPLYLINE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SUPPLYLINE DOES NOT INDEPENDENTLY WARRANT ANY PRODUCT SOLD THROUGH THE SERVICES.
We strive to provide accurate product descriptions, specifications, images, and pricing on our website. However, we do not warrant that product descriptions, images, or other content are error-free, complete, or current. Product specifications, technical data, and application guidance are provided for informational purposes only and do not constitute engineering advice. Customers are responsible for confirming product suitability for their specific application, including chemical compatibility, pressure ratings, flow requirements, and regulatory compliance. If you discover an error in a product listing, please contact us at support@supplyline.com.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SUPPLYLINE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITY, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE SERVICES, OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY. SUPPLYLINE'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR ANY PRODUCT PURCHASED THROUGH THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO SUPPLYLINE FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO LIABILITY ARISING FROM SUPPLYLINE'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT IN JURISDICTIONS THAT DO NOT PERMIT SUCH LIMITATION.
The website and all content — including text, graphics, logos, images, software, and the compilation thereof — are the property of Supplyline or its licensors and are protected by U.S. and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the website without our prior written consent, except as incidental to normal web browsing or as expressly permitted by these Terms. Product names, logos, and brands displayed on the website are trademarks of their respective owners. Their appearance on the website does not imply endorsement of or affiliation with Supplyline unless expressly stated.
We respect the intellectual property rights of others. If you believe that material available on or through the website infringes a copyright you own or control, please send a notification to: Supplyline Industrial LLC Attn: Copyright Agent Email: support@supplyline.com Your notification must comply with DMCA 17 U.S.C. Section 512(c)(3) and include: (1) a physical or electronic signature of the authorized person; (2) identification of the copyrighted work; (3) identification of the infringing material and its location; (4) your contact information; (5) a good-faith statement that the use is not authorized; and (6) a statement under penalty of perjury that you are authorized to act on behalf of the copyright owner. Counter Notification. If you believe material was removed by mistake, you may submit a counter notification including: (1) identification of the removed material and its prior location; (2) consent to jurisdiction of the Federal District Court for your address (or Delaware if outside the U.S.); (3) consent to accept service of process from the complaining party; (4) your name, address, and telephone number; (5) a good-faith statement that the removal was a mistake; and (6) your physical or electronic signature.
Your use of the Services is also governed by our Privacy Policy, available at supplyline.com/privacy-policy. By using the Services, you consent to the collection and use of your information as described in the Privacy Policy.
The Services may integrate with or link to third-party platforms and services, including payment processors, shipping carriers, and analytics providers. These third-party services are governed by their own terms and privacy policies. Supplyline is not responsible for the availability, accuracy, or content of third-party services, and your use of them is at your own risk.
You agree to defend, indemnify, and hold harmless Supplyline and its officers, directors, employees, contractors, agents, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your violation of any third party's rights.
Supplyline shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, war, terrorism, pandemics, epidemics, government actions, fire, floods, earthquakes, supply chain disruptions, labor disputes, carrier delays, or shortages of materials, energy, or transportation.
Governing Law. These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law provisions. Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall take place in Delaware or, at your election, may be conducted remotely. Class Action Waiver. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. Exception. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights.
We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services ceases immediately. Sections that by their nature should survive termination will survive, including but not limited to: Limitation of Liability, Indemnification, Governing Law, and Intellectual Property.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.
These Terms, together with the Privacy Policy, Return Policy, and any other policies referenced herein, constitute the entire agreement between you and Supplyline regarding the Services and supersede all prior agreements and understandings.
You may not assign these Terms or any rights or obligations hereunder without Supplyline's prior written consent. Supplyline may assign these Terms without restriction. Subject to the foregoing, these Terms bind and inure to the benefit of the parties and their respective successors and assigns.
Failure by Supplyline to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
If you have questions about these Terms or our Services, contact us: Supplyline Industrial LLC Email: support@supplyline.com Support Portal: help.supplyline.com
